SheerID incident

MySheerID Reporting Down

Major Resolved View vendor source →

SheerID experienced a major incident on September 15, 2025 affecting Reporting, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 05:33 PM UTC
Resolved
Sep 16, 2025, 07:43 PM UTC
Duration
1d 2h
Detected by Pingoru
Sep 15, 2025, 05:33 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Sep 15, 2025, 05:34 PM UTC

    Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.

  2. resolved Sep 16, 2025, 07:43 PM UTC

    This incident has been resolved. We suggest re-running any reports you had stuck in pending