SheerID incident

Increased API latency

Major Resolved View vendor source →

SheerID experienced a major incident on May 29, 2026 affecting API and Student programs and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 11:15 PM UTC
Resolved
May 29, 2026, 11:34 PM UTC
Duration
18m
Detected by Pingoru
May 29, 2026, 11:15 PM UTC

Affected components

APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating May 29, 2026, 11:15 PM UTC

    We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. monitoring May 29, 2026, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 11:34 PM UTC

    This incident has been resolved.