SheerID had 18 outages in the last 2 years totaling 63h 1m of downtime — averaging 0.7 incidents per month.
There were 18 SheerID outages since November 19, 2024 totaling 63h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.
This incident has been resolved.
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.
Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.
Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.
This incident has been resolved.
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
This incident has been resolved.
Our reporting and management service, my.sheerid.com, was unavailable for approximately 15 minutes. This also caused downtime with our manual doc review system. The problem was addressed, the system has returned to normal, and traffic is being monitored.
We have discovered an issue causing delays for document review.
A fix has been rolled out, we are currently monitoring.
This incident has been resolved.
We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
We are continuing to monitor for any further issues.
API Latency resolved.
A cloud service provider supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.
This incident has been resolved.
Reports of intermittent issues when logging into MySheerID. No impact to other services or verifications and has been resolved.
12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.
An incident occurred that resulted in delays for verifications utilizing uploaded documents. This incident has been resolved. Approximate impact period: 20:45–22:00 UTC on October 15th, 2025
Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.
This incident has been resolved. We suggest re-running any reports you had stuck in pending
There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.
This incident has been resolved.
We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.
This incident has been resolved.
A service provider is experiencing outages that may impact SheerID verification latency, reporting within MySheerID, and potentially other services. This incident is being closely monitored for resolution.
This incident has been resolved. All SheerID features and services have returned to normal functionality.
An incident occurred during which some Healthcare and Low Income program verification forms could not be submitted. This incident was resolved at 5:15pm Pacific Time on April 17, 2025.
An incident occurred during which loading the verification form for some programs may result in the user's browser tab crashing. This incident was resolved at 3:05pm Pacific Time on April 17, 2025.
An incident occurred that resulted in a disruption to some verification forms, resulting in their form fields being temporarily greyed out. This incident has been resolved.
A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.
This incident has been resolved.