SharpSpring Outage History

This behavior should be resolving and we will continue to monitor to ensure a smooth return.

We have seen sustained improvements to the performance across the app and will continue to monitor. Automations are returning to normal. We will apply more updates as they become available.

We are seeing improved responsiveness throughout the application. Our team is still monitoring results of our update. Currently, users should be able to navigate without slowness or system delays.

Mar 5, 10:43 EST Resolved - We are continuing to see expected performance with the app. Thank you for your patience! Mar 5, 10:15 EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support with any continuing behaviors. Mar 5, 10:02 EST Update - We are continuing to investigate this issue. Mar 5, 10:02 EST Investigating - We are currently investigating the issue and will be following up here with an update as soon as we can.

Dec 11, 12:38 EST Resolved - After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support. Dec 11, 11:54 EST Monitoring - Our team has identified the root cause of the issue and restored login access for all customers. We are continuing to monitor system performance. Dec 11, 11:32 EST Investigating - Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.

Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.

Dec 2, 09:08 EST Resolved - This incident has been resolved. Dec 2, 06:58 EST Monitoring - A fix has been implemented and we are monitoring the results. Dec 2, 05:54 EST Investigating - We are currently investigating this issue.

Aug 29, 15:53 EDT Resolved - Our team has continued monitoring the platform and confirmed that all systems are now operating normally. If you continue to experience any issues within the platform, please reach out to Support for assistance. Aug 29, 14:40 EDT Monitoring - Our team have restored the application and are monitoring current performance. At this time, some users may still see slight delays loading certain pages, such as the contact manager or email editor. Our team will continue monitoring performance of the site. We will provide further updates to this status page. Aug 29, 13:11 EDT Identified - Our team have identified an issue impacting some accounts that may cause general performance issues using several areas of the platform. Our team is aware of the root cause and working to restore full functionality for all users as quickly as possible. We will update this status page with more information as soon as it is available.

Aug 8, 20:58 EDT Resolved - Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support. Aug 8, 20:01 EDT Investigating - Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.