Shakepay incident
Problem with Interac e-Transfer Deposits notification service
Ongoing since 07:15 PM UTC.
Interac e-Transfer notifications to Shakepay are starting to recover. If you got an email from Interac saying it was "unable to notify Shakepay": either send a new transfer or open the pending transfer in your bank app and choose resend notification. Workarounds available. Some e-Transfers sent to [email protected] are not reaching us because of an issue with the Interac notification service, and senders may get an email saying "Unable to notify Shakepay about your recent transfer." While we work with our partners on a fix, you can fund your account in either of these ways: - Request an e-Transfer from the Shakepay app. Go to Add money and choose an Interac e-Transfer request, then approve it from your bank. - Send your e-Transfer to [email protected] instead of the usual address, with the same security question and answer as usual. Both options are being deposited normally.
Update timeline
- monitoring Nov 11, 2026, 07:15 PM UTC
Interac e-Transfer notifications to Shakepay are starting to recover. If you got an email from Interac saying it was "unable to notify Shakepay": either send a new transfer or open the pending transfer in your bank app and choose resend notification. Workarounds available. Some e-Transfers sent to [email protected] are not reaching us because of an issue with the Interac notification service, and senders may get an email saying "Unable to notify Shakepay about your recent transfer." While we work with our partners on a fix, you can fund your account in either of these ways: - Request an e-Transfer from the Shakepay app. Go to Add money and choose an Interac e-Transfer request, then approve it from your bank. - Send your e-Transfer to [email protected] instead of the usual address, with the same security question and answer as usual. Both options are being deposited normally.
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