Shakepay incident

API performance degraded

Resolved after 1 hour 1 minute, affecting Interac e-Transfer funding and Interac e-Transfer cashouts and 1 more, on November 10, 2026.

monitoring Nov 10, 2026, 03:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Nov 10, 2026, 02:41 PM UTC
Resolved: Nov 10, 2026, 03:42 PM UTC
Duration: 1h 1m
Detected by Pingoru: Nov 10, 2026, 02:41 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashoutsWebsiteBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsLightning Funding

Update timeline

investigating Nov 10, 2026, 02:41 PM UTC

We are currently investigating this issue.
identified Nov 10, 2026, 02:56 PM UTC

The issue has been identified and a fix is being implemented.
identified Nov 10, 2026, 02:58 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 10, 2026, 03:12 PM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 10, 2026, 03:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 10, 2026, 03:42 PM UTC

This incident has been resolved.

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