Payments are not appearing on Reservations, Order Slideouts and Search Payments pages.

Update timeline

1. monitoring Feb 27, 2021, 02:03 PM UTC

   This issue started last night at 11:30pm EST and has affected any payments since. Our team has identified the cause and is currently awaiting the proper fix. Please be advised that once this issue is fixed, these payments will properly appear on the Reservation and Order Slideouts and within the Search Payments portion of SevenRooms. For the time being however, you will not be able to view or refund these payments. We will provide an update at 5pm EST or as updates come through.

2. monitoring Feb 27, 2021, 05:22 PM UTC

   This issue has been addressed and new payments should now be appearing. Existing payments should complete surfacing over time (likely within the next 3 hours). It may help to refresh or clear the browser's cache.

3. monitoring Feb 27, 2021, 08:24 PM UTC

   All Payments Operational. Our team will still be monitoring the situation but at the moment no issues reported. Thank you for your patience in this matter.

4. resolved Feb 27, 2021, 10:00 PM UTC

   This incident has been resolved. All Payments Operational.