Bbot Service - Outage

Update timeline

1. investigating Mar 13, 2021, 08:50 PM UTC

   Bbot is experiencing an outage at this time and is investigating this issue. We will follow up with an update within 1 hour. Thank you for your patience and understanding, and our apologies for the inconvenience caused.

2. monitoring Mar 13, 2021, 10:11 PM UTC

   Bbot has been identified the issue, and a fix and is monitoring response times. We will post an update as soon as the incident is downgraded.

3. monitoring Mar 13, 2021, 11:05 PM UTC

   Bbot has identified a new fix for their order status page that should improve our guest checkout experience. Note: Messages configured to show on the order status screen will no longer be available as their engineers continue to look into resolving their remaining intermittent service issues. Thank you for your continued patience.

4. monitoring Mar 13, 2021, 11:51 PM UTC

   Update - Bbot has rolled out a further fix for our order status page that resolves a bug causing abnormal load to our databases. They're monitoring the response times to see if they can downgrade the incident. Their engineers are continuing to work hard to resolve this issue.

5. monitoring Mar 14, 2021, 12:28 AM UTC

   Update - Bbot engineers are still diligently working to look into fixes for our degraded service. Branded ordering sites are back fully operational, but menus and guest checkouts are still seeing partial degraded service. They are still investigating ongoing issues with Bbot Terminals for both the browser--based Terminal and the app-based Terminal.

6. monitoring Mar 14, 2021, 02:24 PM UTC

   We are continuing to monitor for any further issues.

7. resolved Mar 14, 2021, 02:24 PM UTC

   This incident has been resolved.