Resolved after under a minute, on March 5, 2025.
Between approximately 2:46 PM and 2:58 PM, we experienced elevated response latencies affecting our sync service. This resulted in delays for users using out SevenRooms OS mobile app. Impact: During this brief window, users may have encountered delays in functionalities dependent on the sync service. Resolution: The issue stemmed from a rapid traffic shift to a new deployment. While intended to improve performance, Google Cloud's scaling did not immediately match the increased demand. Once Google Cloud reached equilibrium, services returned to normal. We are confident that this has been resolved and will not reoccur. We apologize for any inconvenience this may have caused.
Update timeline
- monitoring Mar 05, 2025, 08:36 PM UTC
Between approximately 2:46 PM and 2:58 PM, we experienced elevated response latencies affecting our sync service. This resulted in delays for users using out SevenRooms OS mobile app. Impact: During this brief window, users may have encountered delays in functionalities dependent on the sync service. Resolution: The issue stemmed from a rapid traffic shift to a new deployment. While intended to improve performance, Google Cloud's scaling did not immediately match the increased demand. Once Google Cloud reached equilibrium, services returned to normal. We are confident that this has been resolved and will not reoccur. We apologize for any inconvenience this may have caused.
- resolved Mar 05, 2025, 08:37 PM UTC
This incident has been resolved.
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