Reservation Availability Widget Displaying No Availability

Update timeline

1. identified Mar 12, 2025, 05:37 PM UTC

   We are currently experiencing an issue affecting reservation availability widgets. This issue is impacting both new and legacy widget versions. We understand the urgency of this situation and are actively working to resolve the issue. Our engineering team is currently implementing a rollback of recent changes to restore normal functionality. We will provide further updates as soon as they are available. We apologize for any inconvenience this may cause.

2. identified Mar 12, 2025, 05:50 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Mar 12, 2025, 06:06 PM UTC

   Our engineering team identified and corrected the configuration issue, restoring normal functionality to our Reservation Widgets. We have also taken steps to prevent recurrence. Impact: During the incident, clients experienced inaccurate reservation availability displays on their widgets, impacting their ability to take bookings. This has been resolved. We apologize for any inconvenience this incident may have caused. We appreciate your patience as we worked to resolve the issue and are continuing to monitor performance.

4. resolved Mar 12, 2025, 06:25 PM UTC

   This incident has been resolved.