Resolved after 1 hour 58 minutes, on October 2, 2025.
This incident is resolved. Impact was limited to 2:00–2:15 PM ET. A mitigation at 2:15 PM ET restored normal operation, and systems have remained stable since.
Update timeline
- identified Oct 02, 2025, 06:26 PM UTC
SevenRooms experienced an issue impacting the SevenRooms platforms. The issue has been remediated and our engineering team actively working through root cause to prevent further reoccurrence. Users may see degraded experience in the product including errors, slow loads, or timeouts as our system continues to recover.
- identified Oct 02, 2025, 07:09 PM UTC
Our engineering team continues to investigate the root cause. Systems remain stable and we are monitoring closely and will provide the next update by 4:00 PM Eastern.
- identified Oct 02, 2025, 08:01 PM UTC
Our engineering team is working on a fix for the root cause. Systems remain stable and we are continuing to monitor closely. We will provide the next update by 5:00 PM Eastern.
- resolved Oct 02, 2025, 08:25 PM UTC
This incident is resolved. Impact was limited to 2:00–2:15 PM ET. A mitigation at 2:15 PM ET restored normal operation, and systems have remained stable since.
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