SevenRooms Outage History

SevenRooms is up right now

SevenRooms had 7 outages in the last 2 years totaling 10h 26m of downtime — averaging 0.3 incidents per month.

There were 7 SevenRooms outages since October 10, 2025 totaling 10h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sevenrooms.com

Major September 7, 2026

SevenRooms Partial Outage Affecting VMS and Widgets

Detected by Pingoru
Sep 07, 2026, 09:24 AM UTC
Resolved
Sep 07, 2026, 01:07 PM UTC
Duration
3h 43m
Timeline · 6 updates
  1. identified Sep 07, 2026, 09:24 AM UTC

    We're investigating a partial service outage preventing some venues and guests from accessing SevenRooms. Our engineering team is actively working to identify the cause. We'll provide another update by 5:40 AM ET.

  2. monitoring Sep 07, 2026, 09:54 AM UTC

    Service is recovering and SevenRooms is accessible again. Our engineering team is monitoring closely to confirm stability. We'll provide another update by 6:10 AM ET.

  3. identified Sep 07, 2026, 10:18 AM UTC

    Following the earlier recovery, some users may experience slowness accessing VMS and Widgets. Our engineering team is actively working to resolve the issue. We'll provide another update by 6:40 AM ET.

  4. identified Sep 07, 2026, 10:51 AM UTC

    Our engineering team is actively working to resolve the issue. We'll provide another update by 7:15 AM ET.

  5. monitoring Sep 07, 2026, 11:27 AM UTC

    Service is returning to normal across SevenRooms. Our engineering team remains engaged and monitoring closely to confirm stability.

  6. resolved Sep 07, 2026, 01:07 PM UTC

    This incident is resolved and SevenRooms is fully operational. A mitigation at 8:27 AM ET restored normal operation, and systems have remained stable since.

Read the full incident report →

Minor August 4, 2026

Investigating service degradation affecting API, Booking, and Sync services

Detected by Pingoru
Aug 04, 2026, 07:53 PM UTC
Resolved
Aug 04, 2026, 08:12 PM UTC
Duration
18m
Affected: Reservation Management
Timeline · 3 updates
  1. investigating Aug 04, 2026, 07:53 PM UTC

    We're investigating elevated errors and slowness affecting affecting our API, Booking, and Sync services. During this time, users may experience intermittent errors or latency when accessing these features. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide further updates as soon as more information becomes available.

  2. monitoring Aug 04, 2026, 08:07 PM UTC

    Error rates have returned to normal and our engineering team is continuing monitoring closely to confirm stability. If you're still experiencing any issues, please contact [email protected].

  3. resolved Aug 04, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 21, 2026

Investigating cloud service disruption

Detected by Pingoru
Jun 21, 2026, 09:54 AM UTC
Resolved
Jun 21, 2026, 02:19 PM UTC
Duration
4h 25m
Affected: Reservation Management
Timeline · 4 updates
  1. identified Jun 21, 2026, 09:54 AM UTC

    We are in contact with Google Cloud Support Engineers regarding a regional cloud service disruption that is impacting a number of our application services. Our team is working with Google Cloud and monitoring the impact closely. At this time, some users may experience degraded performance or intermittent errors. We will provide another update as soon as we have more information.

  2. identified Jun 21, 2026, 10:06 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 21, 2026, 11:17 AM UTC

    Google Cloud Support has communicated that the issue has been mitigated on their end, and we are seeing recovery across affected services. We will continue monitoring before confirming full resolution.

  4. resolved Jun 21, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Intermittent Reservation Widget Connectivity

Detected by Pingoru
Feb 03, 2026, 01:49 PM UTC
Resolved
Feb 03, 2026, 03:49 PM UTC
Duration
2h
Affected: APIReservation Widget
Timeline · 4 updates
  1. identified Feb 03, 2026, 01:49 PM UTC

    Our engineering team is currently addressing a connectivity issue affecting our reservation widget. This is preventing the widget from loading for some venues. We have identified the source of the disruption within our service infrastructure and are working on a fix to restore stable connections immediately.

  2. identified Feb 03, 2026, 03:21 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 03, 2026, 03:22 PM UTC

    We have implemented a fix to address the connectivity issues and are seeing service stabilize across our infrastructure. Widgets and services should now be loading correctly for most venues. We are continuing to monitor the situation closely to ensure full performance is maintained.

  4. resolved Feb 03, 2026, 03:49 PM UTC

    This issue has been fully resolved, and all reservation widgets and services are now operating normally. We will continue to monitor performance throughout the day to ensure continued stability.

Read the full incident report →

Notice December 8, 2025

SevenRooms Widget Loading Issues

Detected by Pingoru
Dec 08, 2025, 06:00 PM UTC
Resolved
Dec 08, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 08, 2025, 06:16 PM UTC

    What Happened? -Some clients reported encountering errors upon loading widgets on our platform. Impact -The issue temporarily affected the proper loading of widgets on the SevenRooms platform. What We Did / Resolution Steps -Our engineering teams quickly identified the root cause and implemented corrective measures. Service has since been fully restored, and all widgets are fully operational.

Read the full incident report →

Notice November 19, 2025

Resolved – Stripe incident impacting card payments on Reservation Widget

Detected by Pingoru
Nov 19, 2025, 01:00 AM UTC
Resolved
Nov 19, 2025, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 19, 2025, 11:00 PM UTC

    On November 18, 2025, between approximately 5:00 PM and 10:00 PM Eastern, some guests using our reservation widget experienced issues loading the payment form and completing card payments when processed via Stripe. Stripe has confirmed and resolved an incident on their side that affected our Stripe-powered payment form in specific cases on our reservation widget. Our monitoring indicates that Stripe payments are now operating normally.

Read the full incident report →

Minor October 10, 2025

Partial Service Disruption

Detected by Pingoru
Oct 10, 2025, 04:00 PM UTC
Resolved
Oct 10, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 10, 2025, 06:15 PM UTC

    Earlier today, Oct 10, between approximately 12:00 and 1:10 pm ET, we experienced a partial disruption that caused intermittent errors or delays when loading availability time slots, affecting an estimated 1–10% of requests. Our engineers increased capacity and stabilized performance by 1:10 pm ET. While we expect continued stability from these changes, we have reprioritized a planned infrastructure upgrade on an accelerated timeline to increase capacity and reduce the chance of recurrence; we expect this work to complete within the next two weeks and will continue to monitor closely—no customer action is required.

Read the full incident report →