ServiceMax incident

Service Board Mapping Service Disruption

Resolved after 5 hours 29 minutes, affecting Mapping Provider, on March 3, 2023.

monitoring Mar 03, 2023, 08:57 AM UTC

Service Board's mapping provider has implemented the fix and we are monitoring the result.

Started
Mar 03, 2023, 03:36 AM UTC
Resolved
Mar 03, 2023, 09:05 AM UTC
Duration
5h 29m
Detected by Pingoru
Mar 03, 2023, 03:36 AM UTC

Affected components

Mapping Provider

Update timeline

  1. investigating Mar 03, 2023, 03:36 AM UTC

    Service Board's mapping provider is currently experiencing a service disruption for their navigation APIs. Our engineering team is working with the vendor and will provide an update when it is available.

  2. identified Mar 03, 2023, 08:45 AM UTC

    Service Board's mapping provider has identified the root cause and a fix is being implemented.

  3. monitoring Mar 03, 2023, 08:57 AM UTC

    Service Board's mapping provider has implemented the fix and we are monitoring the result.

  4. resolved Mar 03, 2023, 09:05 AM UTC

    This incident has been resolved.

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