Service Fusion Outage History

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Service Fusion had 19 outages in the last 2 years totaling 89h 29m of downtime — averaging 0.8 incidents per month.

There were 19 Service Fusion outages since May 28, 2024 totaling 89h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.servicefusion.com

Minor March 30, 2026

QuickBooks Online sync issues

Detected by Pingoru
Mar 30, 2026, 05:08 PM UTC
Resolved
Mar 31, 2026, 02:23 PM UTC
Duration
21h 14m
Affected: QuickBooks Online Integration
Timeline · 2 updates
  1. investigating Mar 30, 2026, 05:08 PM UTC

    We are currently investigating reports from some customers that their customer records are not syncing to QuickBooks Online. Our team is actively reviewing the issue to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.

  2. resolved Mar 31, 2026, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Loading detail notification

Detected by Pingoru
Mar 25, 2026, 01:39 PM UTC
Resolved
Mar 26, 2026, 12:19 PM UTC
Duration
22h 39m
Affected: Admin System - admin.servicefusion.com
Timeline · 3 updates
  1. investigating Mar 25, 2026, 01:39 PM UTC

    We are currently looking into reports where some users are seeing a “loading the details” message when accessing certain areas of the platform. Our team is actively investigating the cause, and we’ll provide an update as soon as more information is available. In the meantime, please try clearing your browser cache and cookies, as this has resolved the issue for most users. We appreciate your patience and will keep you informed as we work toward a full resolution. If you continue to experience the issue after clearing your cache, please reach out to our Support team.

  2. investigating Mar 25, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 26, 2026, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026

'Hmmm' errors

Detected by Pingoru
Jan 08, 2026, 05:30 PM UTC
Resolved
Jan 08, 2026, 05:46 PM UTC
Duration
16m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 2 updates
  1. investigating Jan 08, 2026, 05:30 PM UTC

    Investigating reports of various 'Hmmm' errors received while operating in Service Fusion.

  2. resolved Jan 08, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

QuickBooks Online

Detected by Pingoru
Dec 18, 2025, 02:03 PM UTC
Resolved
Dec 18, 2025, 04:26 PM UTC
Duration
2h 23m
Affected: Admin System - admin.servicefusion.comQuickBooks Online Integration
Timeline · 2 updates
  1. investigating Dec 18, 2025, 02:03 PM UTC

    We are currently investigating reports of syncing issues with QuickBooks Online. Syncing with QuickBooks Desktop is operating normally.

  2. resolved Dec 18, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

New Customer Creation

Detected by Pingoru
Dec 12, 2025, 01:02 AM UTC
Resolved
Dec 12, 2025, 02:15 AM UTC
Duration
1h 13m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domains
Timeline · 3 updates
  1. investigating Dec 12, 2025, 01:02 AM UTC

    We are actively investigating reports of errors occurring during the creation of new customer records. All other system functions remain operational at this time. Our team is working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Dec 12, 2025, 01:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudfare Outage Impacting Payments

Detected by Pingoru
Nov 18, 2025, 02:18 PM UTC
Resolved
Nov 18, 2025, 07:16 PM UTC
Duration
4h 57m
Affected: FusionPay
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:18 PM UTC

    We are aware of the global Cloudflare outage occurring today, Tuesday, November 18, 2025, which is causing service disruptions across many internet platforms, including some of Service Fusion's third-party integrations, specifically those related to payment processing for certain customers. We are monitoring the issue closely and will provide updates throughout the day.

  2. resolved Nov 18, 2025, 07:16 PM UTC

    This incident has been confirmed as resolved.

Read the full incident report →

Minor October 20, 2025

AWS Recovery

Detected by Pingoru
Oct 20, 2025, 11:40 AM UTC
Resolved
Oct 20, 2025, 11:28 PM UTC
Duration
11h 47m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 8 updates
  1. monitoring Oct 20, 2025, 11:40 AM UTC

    A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.

  2. monitoring Oct 20, 2025, 12:48 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  3. monitoring Oct 20, 2025, 01:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  4. monitoring Oct 20, 2025, 02:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  5. monitoring Oct 20, 2025, 04:20 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  6. monitoring Oct 20, 2025, 06:28 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  7. monitoring Oct 20, 2025, 09:41 PM UTC

    AWS has reported improvements in recovery on their end, and we are now seeing Service Fusion systems successfully navigating as expected. While functionality appears stable, our team will continue to actively monitor performance to ensure full resolution and prevent any recurrence.

  8. resolved Oct 20, 2025, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025

Unable to access *.servicefusion.com, other domains

Detected by Pingoru
Aug 13, 2025, 11:27 AM UTC
Resolved
Aug 13, 2025, 02:19 PM UTC
Duration
2h 52m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 5 updates
  1. investigating Aug 13, 2025, 11:27 AM UTC

    We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

  2. identified Aug 13, 2025, 11:58 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Aug 13, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2025, 12:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2025, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Estimate, job, and invoice accessibility

Detected by Pingoru
Aug 11, 2025, 08:42 PM UTC
Resolved
Aug 11, 2025, 10:19 PM UTC
Duration
1h 37m
Affected: Admin System - admin.servicefusion.comWorker App
Timeline · 3 updates
  1. investigating Aug 11, 2025, 08:42 PM UTC

    We are currently investigating reports of slow response times when accessing estimates, jobs, and invoices. We are working to identify the issue and will continue to update here as more information becomes available.

  2. monitoring Aug 11, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2025

Hmmm error upon log-in at admin.servicefusion.com

Detected by Pingoru
Jun 05, 2025, 11:26 AM UTC
Resolved
Jun 05, 2025, 01:11 PM UTC
Duration
1h 44m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 3 updates
  1. investigating Jun 05, 2025, 11:26 AM UTC

    We are currently investigating reports of receiving an Hmmm error upon log-in.

  2. monitoring Jun 05, 2025, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2025, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 16, 2025

Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance

Detected by Pingoru
May 16, 2025, 03:43 PM UTC
Resolved
May 16, 2025, 08:40 PM UTC
Duration
4h 56m
Affected: Admin System - admin.servicefusion.comvip1, vip2 and other *.totalfsm.com domains
Timeline · 4 updates
  1. investigating May 16, 2025, 03:43 PM UTC

    We are currently investigating reports of log-in issues and general system slowness.

  2. investigating May 16, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 16, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025

Access issues with admin.servicefusion.com, *.totalfsm.com, other domains

Detected by Pingoru
Apr 07, 2025, 01:01 PM UTC
Resolved
Apr 07, 2025, 03:55 PM UTC
Duration
2h 54m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 3 updates
  1. investigating Apr 07, 2025, 01:01 PM UTC

    We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

  2. monitoring Apr 07, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2025

ServiceCall.ai

Detected by Pingoru
Feb 26, 2025, 04:44 PM UTC
Resolved
Feb 26, 2025, 07:51 PM UTC
Duration
3h 7m
Affected: ServiceCall.ai
Timeline · 3 updates
  1. investigating Feb 26, 2025, 04:44 PM UTC

    We are currently investigating reports of functionality concerns in our ServiceCall.ai platform.

  2. monitoring Feb 26, 2025, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2025

hmm errors when saving

Detected by Pingoru
Feb 10, 2025, 02:00 PM UTC
Resolved
Feb 10, 2025, 04:15 PM UTC
Duration
2h 15m
Affected: Admin System - admin.servicefusion.comWorker App
Timeline · 3 updates
  1. investigating Feb 10, 2025, 02:00 PM UTC

    We are currently investigating reports of errors when saving customers, estimates, jobs, and invoices.

  2. monitoring Feb 10, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2025

Can not connect to server

Detected by Pingoru
Jan 24, 2025, 11:07 AM UTC
Resolved
Jan 24, 2025, 11:14 AM UTC
Duration
7m
Affected: Admin System - admin.servicefusion.comWorker AppAPI (beta)FusionPayServiceCall.ai
Timeline · 2 updates
  1. investigating Jan 24, 2025, 11:07 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 24, 2025, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2025

Estimate and job updates

Detected by Pingoru
Jan 21, 2025, 12:37 PM UTC
Resolved
Jan 21, 2025, 02:13 PM UTC
Duration
1h 36m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsCustomer Web Portal & Customer Apps
Timeline · 3 updates
  1. investigating Jan 21, 2025, 12:37 PM UTC

    We are currently investigating reports of updates not saving for estimates and jobs.

  2. monitoring Jan 21, 2025, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results. Full site operations are normalized as expected. We will provide full resolution in 30 minutes with continued success.

  3. resolved Jan 21, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2024

Brief Interruption to *.servicefusion.com

Detected by Pingoru
Sep 17, 2024, 06:30 PM UTC
Resolved
Sep 17, 2024, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 17, 2024, 07:03 PM UTC

    After a brief disruption, we are currently experiencing operation as normal. Clear local cache if experiencing any issues with the log-in/landing page. To clear your cache and cookies in Google Chrome, you can do the following: 1.) Open a new tab in Chrome and close any other tabs or windows 2.) Click the Options menu (three vertical dots) in the top right corner 3.) Click Delete Browsing Data 4.) Select time range = "All time" from the drop-down menu 5.) Check the boxes for Cookies and other site data and Cached images and files. 6.) Click Delete Data 7.) Close all Chrome windows and reopen the browser

Read the full incident report →

Major July 10, 2024

Trouble accessing *.servicefusion.com, *totalfsm.com

Detected by Pingoru
Jul 10, 2024, 12:21 PM UTC
Resolved
Jul 10, 2024, 02:13 PM UTC
Duration
1h 52m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Timeline · 3 updates
  1. investigating Jul 10, 2024, 12:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 10, 2024, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2024, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2024

Hmmm error when saving an estimate, job, or invoice

Detected by Pingoru
May 28, 2024, 05:01 PM UTC
Resolved
May 28, 2024, 06:54 PM UTC
Duration
1h 53m
Affected: Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domains
Timeline · 2 updates
  1. monitoring May 28, 2024, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved May 28, 2024, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →