Service Fusion incident

Hmmm error upon log-in at admin.servicefusion.com

Major Resolved View vendor source →

Service Fusion experienced a major incident on June 5, 2025 affecting Admin System - admin.servicefusion.com and Worker App and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 11:26 AM UTC
Resolved
Jun 05, 2025, 01:11 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 05, 2025, 11:26 AM UTC

Affected components

Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking

Update timeline

  1. investigating Jun 05, 2025, 11:26 AM UTC

    We are currently investigating reports of receiving an Hmmm error upon log-in.

  2. monitoring Jun 05, 2025, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2025, 01:11 PM UTC

    This incident has been resolved.