Servers Australia incident
Service Disruption to rack B8 in Syncom SYD2 Datacenter
Ongoing since 10:56 AM UTC, affecting Sydney and Dedicated Servers and 1 more.
Further investigation has identified a faulty power supply as the cause of the original outage. During testing, the faulty power supply caused a second, brief interruption to service. Engineers have now isolated and replaced the faulty unit, and confirmed that both power supplies are operating normally. The switch has returned to service, and we are continuing to monitor it closely to ensure ongoing stability.
Affected components
Update timeline
- investigating Nov 04, 2026, 10:56 AM UTC
Engineers are investigating a down switch in rack B8 of the Syncom SYD2 datacentre. Further works are underway to identify the source of the disruption and updates will be provided as soon as possible.
- monitoring Nov 04, 2026, 11:32 AM UTC
Engineers attending site identified fault indicators on both power supplies in the affected network switch. Both power supplies have been replaced, and the switch has returned to service. We are closely monitoring the device to ensure it remains stable while we continue investigating the cause of the failure.
- monitoring Nov 04, 2026, 11:46 AM UTC
Further investigation has identified a faulty power supply as the cause of the original outage. During testing, the faulty power supply caused a second, brief interruption to service. Engineers have now isolated and replaced the faulty unit, and confirmed that both power supplies are operating normally. The switch has returned to service, and we are continuing to monitor it closely to ensure ongoing stability.
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