Servers Australia incident
Phone System Disruption – Upstream Provider Issue
Resolved after 1 day, affecting Phone Support, on April 30, 2025.
All affected phone services have been restored, and we are actively monitoring system performance to ensure continued stability. If you have any further issues reaching Servers Australia by phone please raise a support case via the MySAU.com.au portal.
Affected components
Update timeline
- identified Apr 30, 2025, 02:00 AM UTC
We are currently experiencing disruptions with our phone systems due to issues with an upstream provider. If you are unable to reach us via phone, please submit a support case at MySAU.com.au for assistance.
- monitoring May 01, 2025, 01:21 AM UTC
All affected phone services have been restored, and we are actively monitoring system performance to ensure continued stability. If you have any further issues reaching Servers Australia by phone please raise a support case via the MySAU.com.au portal.
- resolved May 01, 2025, 02:16 AM UTC
This incident has been resolved.
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