Resolved after 1 day 11 hours, affecting Equinix SY1 and Sydney and 1 more, on May 17, 2025.
Engineers have identified the issue with the core switching stack in SY1. At 20:19 the core switch stack had a failed switch member, the stack failed over to a redundant stack member within about 90 seconds. We can confirm that the failed switch has now been rebooted and has recovered back into the stack. All customer workloads should have returned to normal. Our Network engineers will be monitoring the core to ensure stability before closing this status.
Affected components
Update timeline
- investigating May 17, 2025, 10:41 AM UTC
Engineers have been alerted to an issue with a switching/routing device in the Equinix SY1 facility. We are currently investigating the situation and will provide further updates as available.
- monitoring May 17, 2025, 11:06 AM UTC
Engineers have identified the issue with the core switching stack in SY1. At 20:19 the core switch stack had a failed switch member, the stack failed over to a redundant stack member within about 90 seconds. We can confirm that the failed switch has now been rebooted and has recovered back into the stack. All customer workloads should have returned to normal. Our Network engineers will be monitoring the core to ensure stability before closing this status.
- resolved May 18, 2025, 10:28 PM UTC
This incident has been resolved.
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