Resolved after 6 hours 41 minutes, affecting Private Cloud and Cloud Servers and 1 more, on June 27, 2025.
Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events. The device that caused the event has been isolated from the network, and the network has returned to normal operations. We will continue to monitor these services to ensure stability and connectivity are maintained.
Affected components
Update timeline
- investigating Jun 27, 2025, 08:12 AM UTC
There are connectivity issues for certain customers on Cloud environments. Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.
- investigating Jun 27, 2025, 08:13 AM UTC
There are connectivity issues for certain customers on Cloud environments. Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.
- monitoring Jun 27, 2025, 08:23 AM UTC
Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events. The device that caused the event has been isolated from the network, and the network has returned to normal operations. We will continue to monitor these services to ensure stability and connectivity are maintained.
- resolved Jun 27, 2025, 02:53 PM UTC
Services have been stable with no other incidents.
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