Resolved after 5 days 1 hour, affecting MySAU Customer Portal, on July 12, 2025.
The fix has allowed case creation to operate without issue for some time. This is now considered resolved.
Affected components
MySAU Customer Portal
Update timeline
- investigating Jul 12, 2025, 12:45 AM UTC
We've identified an issue preventing the creation of new support cases. Our team are investigating the issue now and hope to have it resolved shortly.
- monitoring Jul 12, 2025, 01:50 AM UTC
We've identified the issue and implemented a fix to resolve it. Case creation is working normally again.
- resolved Jul 17, 2025, 02:17 AM UTC
The fix has allowed case creation to operate without issue for some time. This is now considered resolved.
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