Resolved after 1 day 5 hours, affecting Cloud Servers, on July 24, 2025.
The connectivity issues impacting a subset of VMs in the Sydney Cloud Infrastructure have now been fully resolved. All affected systems are operating normally, and no further disruptions are expected. If you are still experiencing any issues, please contact our support team for assistance.
Affected components
Update timeline
- identified Jul 24, 2025, 12:11 AM UTC
Engineers are presently aware of connectivity issues affecting a handful of VMs on the Sydney Cloud Infrastructure. They are currently working to resolve the problem and affected systems should return online soon.
- identified Jul 24, 2025, 12:23 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2025, 02:07 AM UTC
The issue has been identified, mitigations have been put in place and we're closely monitoring services. If you are still experiencing issues please contact our support team and they'll be happy to assist.
- resolved Jul 25, 2025, 06:10 AM UTC
The connectivity issues impacting a subset of VMs in the Sydney Cloud Infrastructure have now been fully resolved. All affected systems are operating normally, and no further disruptions are expected. If you are still experiencing any issues, please contact our support team for assistance.
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