Resolved after 6 hours 22 minutes, affecting MySAU Customer Portal, on September 9, 2025.
Monitoring indicates that the MySAU Portal is now stable. Our developers have confirmed this issue is now resolved.
Affected components
Update timeline
- investigating Sep 09, 2025, 01:53 AM UTC
We are aware that our customer portal MySAU.com.au is currently unavailable. Our team is actively reviewing the issue and working to restore service as quickly as possible. We’ll provide further updates as more information becomes available. Thank you for your patience.
- monitoring Sep 09, 2025, 02:00 AM UTC
Our customer portal MySAU.com.au is now responding and reachable. We are continuing to monitor the service closely to ensure stability and will provide further updates if required.
- resolved Sep 09, 2025, 08:16 AM UTC
Monitoring indicates that the MySAU Portal is now stable. Our developers have confirmed this issue is now resolved.
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