Sendcloud incident

[Third Party Issue] GLS Italy - Label Announcement Issues

Major Ongoing View vendor source →

Sendcloud is currently experiencing a major incident affecting IT, which began 44d ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 03:34 PM UTC
Resolved
Ongoing
Duration
● 44d 5h
Detected by Pingoru
Jun 17, 2026, 03:34 PM UTC

Affected components

IT

Update timeline

  1. investigating Jun 15, 2026, 09:00 AM UTC

    Status: Investigating We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT. Affected components GLS Italy (Degraded performance)

  2. monitoring Jun 15, 2026, 11:48 AM UTC

    Status: Monitoring The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati. Affected components GLS Italy (Operational)

  3. investigating Jun 15, 2026, 01:14 PM UTC

    Status: Investigating We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT. Affected components GLS Italy (Degraded performance)

  4. monitoring Jun 15, 2026, 02:50 PM UTC

    Status: Monitoring The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati. Affected components GLS Italy (Operational)

  5. investigating Jun 16, 2026, 09:31 AM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Affected components GLS Italy (Operational)

  6. investigating Jun 16, 2026, 11:43 AM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Affected components IT (Degraded performance) GLS Italy (Degraded performance)

  7. investigating Jun 17, 2026, 03:34 PM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Il problema è ancora in corso e siamo in attesa di un riscontro da parte del corriere. Affected components GLS Italy (Degraded performance) IT (Degraded performance)