Sendcloud incident

[Third Party Issue] GLS Italy - Label Announcement Issues

Minor Resolved View vendor source →

Sendcloud experienced a minor incident on August 21, 2026 affecting IT, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 10:46 AM UTC
Resolved
Aug 21, 2026, 10:46 AM UTC
Duration
—
Detected by Pingoru
Aug 21, 2026, 10:46 AM UTC

Affected components

IT

Update timeline

  1. investigating Jun 15, 2026, 09:00 AM UTC

    Status: Investigating We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT. Affected components GLS Italy (Degraded performance)

  2. monitoring Jun 15, 2026, 11:48 AM UTC

    Status: Monitoring The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati. Affected components GLS Italy (Operational)

  3. investigating Jun 15, 2026, 01:14 PM UTC

    Status: Investigating We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT. Affected components GLS Italy (Degraded performance)

  4. monitoring Jun 15, 2026, 02:50 PM UTC

    Status: Monitoring The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati. Affected components GLS Italy (Operational)

  5. investigating Jun 16, 2026, 09:31 AM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Affected components GLS Italy (Operational)

  6. investigating Jun 16, 2026, 11:43 AM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Affected components IT (Degraded performance) GLS Italy (Degraded performance)

  7. investigating Jun 17, 2026, 03:34 PM UTC

    Status: Investigating The issue is ongoing and we are waiting for feedback from the carrier. Il problema è ancora in corso e siamo in attesa di un riscontro da parte del corriere. Affected components GLS Italy (Degraded performance) IT (Degraded performance)

  8. monitoring Aug 20, 2026, 03:05 PM UTC

    Status: Monitoring We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Abbiamo implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato. Affected components IT (Operational) GLS Italy (Operational)

  9. resolved Aug 21, 2026, 10:46 AM UTC

    Status: Resolved The issue is resolved. Il problema è stato risolto. Affected components IT (Operational) GLS Italy (Operational)