Resolved after 7 hours 34 minutes, affecting Web application and Event ingestion and 1 more, on July 27, 2026.
The incident in the region has been resolved. Core services have been restored, backlog processing has completed and event ingestion, alerting, and indexation are operating normally. Monitoring remains active for any residual delays. Thank you for your patience and understanding while we worked to resolve this incident.
Affected components
Update timeline
- investigating Jul 27, 2026, 08:09 AM UTC
Since approximately 09:00 UTC today, we are experiencing a performance degradation in our storage and processing infrastructure on FRA2. This is causing a growing delay in our data processing pipeline, which may affect how quickly data is indexed and available in the platform for affected customers.
- investigating Jul 27, 2026, 08:59 AM UTC
Our engineering team is remediating the issue in multiple steps. Compute capacity on the affected storage infrastructure was previously increased and that change is now complete We will post an update within 30 minutes or sooner if the situation changes. Thank you for your understanding
- investigating Jul 27, 2026, 09:40 AM UTC
While a reboot was attempted, it did not fully restore system health. We are currently diagnosing anomalies to ensure a safe recovery. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding
- identified Jul 27, 2026, 11:08 AM UTC
Update - While our team is progressively restarting services ensure a safe recovery, performances are still impacted. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding
- monitoring Jul 27, 2026, 11:28 AM UTC
Service has been restored. Our pipeline is currently processing the backlog, which is causing a temporary delay in event processing and alert creation. We expect this lag to clear over the next day. Our team is actively working to reduce this delay as much as possible. Thanks for your understanding
- monitoring Jul 27, 2026, 02:56 PM UTC
Engineering has deployed additional capacity and fast recovery of the backlog is in progress; full normalization is expected shortly.
- resolved Jul 27, 2026, 03:44 PM UTC
The incident in the region has been resolved. Core services have been restored, backlog processing has completed and event ingestion, alerting, and indexation are operating normally. Monitoring remains active for any residual delays. Thank you for your patience and understanding while we worked to resolve this incident.
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