Is Securly down?

Pass and Flex sign-in has moved to the Securly SSO app used across the Securly product suite. Since the switch this morning, some staff and students launching Pass or Flex from the Clever or ClassLink portals, or from a saved or bookmarked login link, are being taken to the Securly sign-in page instead of directly into the app. All users should still be able to sign in. If you land on the Securly sign-in page, select School, then choose your sign-in method (such as Clever or ClassLink) to continue into Pass or Flex. Our engineering team is actively working to remove these extra steps so sign-in works as seamlessly as it did before. If you are unable to sign in after following the steps above, please contact [email protected].

Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact [email protected]. We will post another update as these items are resolved.

Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are continuing to monitor and are working directly with a small number of districts with unique configurations. ClassLink Users: If your school/district created its own copy of the Securly Pass or Flex app in ClassLink, that copy will not receive our recent updates automatically, and the app button may not sign users in. To resolve this, your ClassLink admin should remove the copied app and add the Securly Pass or Flex global app to your users' LaunchPads by following ClassLink's instructions: https://help.classlink.com/s/article/cmc-applications-add-apps In the meantime, users can sign in directly at pass.securly.com/classlinklogin. If you are still unable to sign in, please contact [email protected] and our team will help you get set up.

Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are updating the status from Monitoring to Resolved.

We're investigating reports of students appearing offline in Classroom sessions when they are actively online. Our engineering team is researching the root cause. We'll send an update as we learn more.

The issue causing students to appear offline or as "waiting for device" in Securly Classroom has been resolved as of 3:00AM EST. Teachers should now be able to view student screens and tabs as expected. If you continue to experience issues, please reach out to Securly Support.

We're aware of an issue affecting Classroom: some users are unable to access Classroom, and some teachers are seeing all available classes instead of only their own. Our team is actively investigating. We'll update this notice once resolved or as we have more information. Thanks for your patience.

A fix has been put in place and Classroom access should be working normally. If you're still experiencing issues, please reach out to support.

We're aware that Google Classroom is currently throwing CAPTCHA / "unusual activity" verification prompts for some users. This is happening on Google's side, not caused by Securly, and other districts nationwide are reporting the same thing. There's no fix needed on our end, this should resolve as Google's testing settles. We'll update this ticket if anything changes.

We're seeing reports that the CAPTCHA/"unusual activity" blocking on Google Classroom, which occurred between 1:45 PM and 2:45 PM EST today, has been resolved. Please reach out to support if you're still experiencing this issue.

A processing issue caused a temporary delay in some activity and flagged-event reporting. We've identified the cause and are reprocessing the affected data.

At this time we can confirm that all notifications have been delivered