Securly Outage History
Securly is up right nowPingoru has recorded 8 incidents for Securly: 8 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 2 | 23 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 3 | 23 of 720 (3%) |
| October 2026 | 1 | 264 of 744 (36%) |
| November 2026 | 0 | 0 of 146 (0%) |
Incidents, newest first
Major October 2, 2026 Pass and Flex sign-in issues following SSO update 11d Pass, Pass (Pass — User Interface), Flex, Flex (Flex — User Interface)
Started Oct 02, 2026, 03:34 PM UTC· resolved Oct 13, 2026, 03:53 PM UTC
- investigating Oct 02, 2026, 03:34 PM UTC
Pass and Flex sign-in has moved to the Securly SSO app used across the Securly product suite. Since the switch this morning, some staff and students launching Pass or Flex from the Clever or ClassLink portals, or from a saved or bookmarked login link, are being taken to the Securly sign-in page instead of directly into the app. All users should still be able to sign in. If you land on the Securly sign-in page, select School, then choose your sign-in method (such as Clever or ClassLink) to continue into Pass or Flex. Our engineering team is actively working to remove these extra steps so sign-in works as seamlessly as it did before. If you are unable to sign in after following the steps above, please contact [email protected].
- investigating Oct 02, 2026, 07:46 PM UTC
Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact [email protected]. We will post another update as these items are resolved.
- monitoring Oct 05, 2026, 10:40 PM UTC
Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are continuing to monitor and are working directly with a small number of districts with unique configurations. ClassLink Users: If your school/district created its own copy of the Securly Pass or Flex app in ClassLink, that copy will not receive our recent updates automatically, and the app button may not sign users in. To resolve this, your ClassLink admin should remove the copied app and add the Securly Pass or Flex global app to your users' LaunchPads by following ClassLink's instructions: https://help.classlink.com/s/article/cmc-applications-add-apps In the meantime, users can sign in directly at pass.securly.com/classlinklogin. If you are still unable to sign in, please contact [email protected] and our team will help you get set up.
- resolved Oct 13, 2026, 03:53 PM UTC
Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are updating the status from Monitoring to Resolved.
Minor September 22, 2026 Classroom: Student Online Status Display Issue 21h 4m Classroom, Classroom (Classroom — User Interface)
Started Sep 22, 2026, 07:28 PM UTC· resolved Sep 23, 2026, 04:32 PM UTC
- investigating Sep 22, 2026, 07:28 PM UTC
We're investigating reports of students appearing offline in Classroom sessions when they are actively online. Our engineering team is researching the root cause. We'll send an update as we learn more.
- resolved Sep 23, 2026, 04:32 PM UTC
The issue causing students to appear offline or as "waiting for device" in Securly Classroom has been resolved as of 3:00AM EST. Teachers should now be able to view student screens and tabs as expected. If you continue to experience issues, please reach out to Securly Support.
Major September 22, 2026 Classroom: Login & Class Visibility Issue 1h 15m Classroom, Classroom (Classroom — User Interface)
Started Sep 22, 2026, 12:38 PM UTC· resolved Sep 22, 2026, 01:54 PM UTC
- investigating Sep 22, 2026, 12:38 PM UTC
We're aware of an issue affecting Classroom: some users are unable to access Classroom, and some teachers are seeing all available classes instead of only their own. Our team is actively investigating. We'll update this notice once resolved or as we have more information. Thanks for your patience.
- resolved Sep 22, 2026, 01:54 PM UTC
A fix has been put in place and Classroom access should be working normally. If you're still experiencing issues, please reach out to support.
Minor September 17, 2026 Google CAPTCHA Blocking 56m Classroom, Classroom (Classroom — User Interface)
Started Sep 17, 2026, 06:31 PM UTC· resolved Sep 17, 2026, 07:27 PM UTC
- identified Sep 17, 2026, 06:31 PM UTC
We're aware that Google Classroom is currently throwing CAPTCHA / "unusual activity" verification prompts for some users. This is happening on Google's side, not caused by Securly, and other districts nationwide are reporting the same thing. There's no fix needed on our end, this should resolve as Google's testing settles. We'll update this ticket if anything changes.
- resolved Sep 17, 2026, 07:27 PM UTC
We're seeing reports that the CAPTCHA/"unusual activity" blocking on Google Classroom, which occurred between 1:45 PM and 2:45 PM EST today, has been resolved. Please reach out to support if you're still experiencing this issue.
Minor August 28, 2026 Delayed activity and flagged-event reporting 3h 26m Filter, Filter (Filter — USEAST), Filter (Filter — USEAST2), Filter (Filter — USWEST) and 2 more
Started Aug 28, 2026, 06:48 PM UTC· resolved Aug 28, 2026, 10:14 PM UTC
- identified Aug 28, 2026, 06:48 PM UTC
A processing issue caused a temporary delay in some activity and flagged-event reporting. We've identified the cause and are reprocessing the affected data.
- resolved Aug 28, 2026, 10:14 PM UTC
At this time we can confirm that all notifications have been delivered
Minor May 27, 2026 Pass Dashboard 37m Pass, Pass (Pass — User Interface)
Started May 27, 2026, 02:19 PM UTC· resolved May 27, 2026, 02:56 PM UTC
- investigating May 27, 2026, 02:19 PM UTC
Some Pass clients are having issues seeing all passes on their dashboard. We are aware of the issue and investigating the root cause to create a fix.
Minor May 19, 2026 Some traffic being logged/blocked as Default Policy 22h 31m Filter, Filter (Filter — USEAST), Filter (Filter — USEAST2), Filter (Filter — USWEST) and 2 more
Started May 19, 2026, 11:04 AM UTC· resolved May 20, 2026, 09:36 AM UTC
- investigating May 19, 2026, 11:04 AM UTC
We have detected an issue with Securly Filter related to some traffic being logged/blocked as Default Policy. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check back soon for an update.
- identified May 19, 2026, 02:02 PM UTC
We have detected an issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check back soon for an update.
- monitoring May 19, 2026, 02:24 PM UTC
We have implemented a fix for the issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability.
- monitoring May 19, 2026, 03:21 PM UTC
We have implemented a fix for the issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability.
Minor April 29, 2026 Filter stability issues 2h 53m Filter, Filter (Filter — UK)
Started Apr 29, 2026, 09:33 AM UTC· resolved Apr 29, 2026, 12:26 PM UTC
- investigating Apr 29, 2026, 09:33 AM UTC
We have detected an issue with Securly Filter related to stability issues. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check our SRE system for updates.
- identified Apr 29, 2026, 09:46 AM UTC
We have identified an issue with Securly Filter where a recent release is affecting our UK cluster. Our team is actively working on a solution to restore full functionality as quickly as possible. We appreciate your patience and will keep you updated on our progress.
- monitoring Apr 29, 2026, 10:11 AM UTC
We have implemented a fix for the issue with Securly Filter related to UK cluster stability. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability. If you continue to experience issues, please contact our support team for further assistance. We apologize for the inconvenience and thank you for your patience.