Resolved after 21 hours 4 minutes, affecting Classroom and Classroom (Classroom — User Interface), on September 22, 2026.
The issue causing students to appear offline or as "waiting for device" in Securly Classroom has been resolved as of 3:00AM EST. Teachers should now be able to view student screens and tabs as expected. If you continue to experience issues, please reach out to Securly Support.
Affected components
Update timeline
- investigating Sep 22, 2026, 07:28 PM UTC
We're investigating reports of students appearing offline in Classroom sessions when they are actively online. Our engineering team is researching the root cause. We'll send an update as we learn more.
- resolved Sep 23, 2026, 04:32 PM UTC
The issue causing students to appear offline or as "waiting for device" in Securly Classroom has been resolved as of 3:00AM EST. Teachers should now be able to view student screens and tabs as expected. If you continue to experience issues, please reach out to Securly Support.
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