Schoolyear experienced a minor incident on October 20, 2025 affecting Phone service, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:43 AM UTC
We are currently experiencing an outage affecting our phone support system. The issue originates from our third-party voice-over-IP (VoIP) vendor, which is impacted by an ongoing AWS service disruption. As a result, customers may be unable to reach our support team via phone. Other parts of our service are fully operational, including the Safe Exam Workspace application. If you need assistance, please contact us via [email protected]. Our team is closely monitoring this inbox and will respond as quickly as possible while this outage continues. We are actively monitoring updates from our vendor and AWS. We will provide further information as soon as it becomes available.
- resolved Oct 20, 2025, 11:42 AM UTC
Our phone lines are available again