Is Schoolyear down?

We are currently investigating a potential outage on the production server.

We are still investigating the outage of the production server. We will inform you as soon as we have another update.

The issue seems to be resolved now. We are actively monitoring the status.

The issue has been resolved, and all traffic has returned to normal. We confirmed this with the impacted users. We are now investigating the root cause and will publish a post-mortem once our investigation is complete.

A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/40217681234973-Incident-Postmortem-on-20-10-2026-and-21-10-2026

We are currently investigating a potential outage on the production server.

The issue seems to be resolved now. We are actively monitoring the status.

The issue has been resolved, and all traffic has returned to normal. We confirmed this with the impacted users. We are now investigating the root cause and will publish a post-mortem once our investigation is complete.

A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/40217681234973-Incident-Postmortem-on-20-10-2026-and-21-10-2026

We are observing an elevated number of Internal Service Errors during deployments in Azure, causing them to fail. This impacts Schoolyear AVD-enabled exams. This problem is caused by an issue in Azure and lies outside of the scope of the Schoolyear service. However, we do notify customers when we observe such problems. For further assistance, please reach out to Microsoft directly. If your Exam Orchestration Job fails with an "Internal Server Error" we suggest restarting the deployment manually by clicking "Retry" in job's dashboard and waiting a minute before refreshing the page. Contrary to previous incidents, we have noticed that a single-manual retry resolves the issue in some cases. We will keep monitoring the situation and share any update we have.

Unfortunately, we still see the Internal Service Errors during deployments in Azure at multiple customers. We advise to keep retrying the deployment job and contact Microsoft Support for investigation on why they are returning an Internal Service Error.

We have seen some successfull initial deployments again, making it look like the Internal Server Errors are not present anymore.

We are no longer seeing Internal Server Errors being returned from Azure and deployments are succeeding again.

We have received a couple of reports that students are stuck an a white screen while launching the AVD exam. We are currently investigating this issue.

We have identified that Microsoft has changed some of its domains. As a result, the enforced whitelist now blocks these domains, which prevents exams from starting. We are currently investigating how to update the whitelist and apply the change to existing exams.

We have identified the new domains and deployed a fix to production that updates the whitelist for both running and scheduled exams. Students who restart the Schoolyear Client will receive the updated whitelist, and the issue should no longer occur.

Since the fix was deployed, we have received no further reports, and exams are starting successfully with AVD again. This confirms the fix is working as intended. The issue seem to be completely resolved now. We will follow up with a post-mortem as soon as possible.

A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/39707885998493-Incident-Postmortem-on-30-09-2026.

We are investigating an ongoing issue that is causing our core services to be unavailable for many users. We will post updates here as we go.

After making changes to our database infrastructure, all services seem to be available again. We will continue to monitor the situation and post updates here.

The issue seem to be completely resolved now. We will follow up with a post-mortem as soon as possible.

A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/38516125048861-Incident-Postmortem-on-17-08-2026