Schoolyear experienced a major incident on November 4, 2025 affecting Safe Exam Workspace, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 08:08 AM UTC
We are receiving reports that students are encountering an exit code 1 while using Schoolyear. Our team is currently investigating this issue with the highest priority.
- investigating Nov 04, 2025, 08:19 AM UTC
We have rolled out a new version that should prevent the Exit Code 1. Restarting the client again should resolve the issue.
- investigating Nov 04, 2025, 09:06 AM UTC
Following the release, we’ve received confirmation from several customers that the issue has not reappeared after restarting the client. Note: please make sure that the student restarts the full flow, meaning that they go through onboarding as well. We are continuing to investigate on our side to ensure that the problem has been fully resolved.
- resolved Nov 04, 2025, 09:10 AM UTC
After the release of a new client version we do not see the Exit Code 1 appear anymore in our logging, neither do we receive reports from our customer. The issue should now be resolved.
- resolved Nov 05, 2025, 07:25 PM UTC
A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/31569255374493-Incident-Postmortem-on-04-11-2025