Schoolyear experienced a minor incident on January 15, 2026 affecting Safe Exam Workspace, lasting 6d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Safe Exam Workspace
Update timeline
- resolved Jan 15, 2026, 08:32 AM UTC
This morning customers may have experienced issue with launching the macOS client, resulting in students not being able to launch the client successully. This issue is now resolved and the fix will applied automatically for every exam.
- resolved Jan 21, 2026, 01:42 PM UTC
A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/33387732755101-Incident-Postmortem-on-15-01-2026