Schoolyear incident
Elevated errors for requests made by integrated applications
Schoolyear experienced a minor incident on May 12, 2026 affecting Safe Exam Workspace, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 09:16 AM UTC
We are currently investigating an ongoing issue that is causing requests made by integrated test applications to fail with a 401 error. This means that the following functionality may not work as expected: - Scheduling or updating exams through integrated test platforms - Opening the integrated settings widget or opening the dashboard from an integrated application. - Starting an exam as a student - Validating that a student is in a secured exam environment (done by the test application) As soon as we have more information, we will post updated on our status page.
- resolved May 12, 2026, 09:16 AM UTC
We have identified the root cause and deployed a fix. We’ve confirmed with several affected customers that services are back to normal. Next Steps: - Users may now retry any actions that failed during the incident. - If you continue to see issues, please refresh your browser. If your issue persists, please reach out to us directly (https://www.schoolyear.com/contact) A full post-mortem investigation is underway to prevent future recurrence.
- resolved May 13, 2026, 04:27 PM UTC
A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/36055827432093-Incident-Postmortem-on-12-05-2026