Schoolyear experienced a major incident on August 17, 2026 affecting Safe Exam Workspace, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Safe Exam Workspace
Update timeline
- investigating Aug 17, 2026, 10:17 AM UTC
We are investigating an ongoing issue that is causing our core services to be unavailable for many users. We will post updates here as we go.
- monitoring Aug 17, 2026, 10:28 AM UTC
After making changes to our database infrastructure, all services seem to be available again. We will continue to monitor the situation and post updates here.
- resolved Aug 17, 2026, 10:34 AM UTC
The issue seem to be completely resolved now. We will follow up with a post-mortem as soon as possible.
- resolved Aug 21, 2026, 12:05 PM UTC
A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/38516125048861-Incident-Postmortem-on-17-08-2026