Scalepoint incident

Disruption of service - CORE & HUB

Major Resolved View vendor source →

Scalepoint experienced a major incident on September 25, 2025 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 05:15 AM UTC
Resolved
Sep 25, 2025, 06:10 AM UTC
Duration
54m
Detected by Pingoru
Sep 25, 2025, 05:15 AM UTC

Affected components

All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)

Update timeline

  1. investigating Sep 25, 2025, 05:15 AM UTC

    Some of our users are experiencing issues accessing CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Sep 25, 2025, 05:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2025, 05:59 AM UTC

    We are still investigating the issue at the highest priority.

  4. resolved Sep 25, 2025, 06:10 AM UTC

    This incident has been resolved.