Resolved after 41 minutes, affecting ClaimsCORE & HUB (Communication (ClaimsCORE & HUB)), on November 11, 2026.
This issue is resolved. Messages and emails sent from the Messages tab on claims, as well as incoming customer emails, have been working normally since 08:17. If a message failed to send this morning, please attempt to send it again.
Affected components
Update timeline
- investigating Nov 11, 2026, 06:40 AM UTC
Some of our users may experiencing degraded performance when attempting to send email via messages-tab in working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Nov 11, 2026, 07:21 AM UTC
Sending messages and emails from the Messages-tab on claims is working normally again. Earlier this morning, some users saw an error when they tried to send a message. We have restored normal operation and are monitoring to make sure it stays stable.
- resolved Nov 11, 2026, 07:48 AM UTC
This issue is resolved. Messages and emails sent from the Messages tab on claims, as well as incoming customer emails, have been working normally since 08:17. If a message failed to send this morning, please attempt to send it again.
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