Resolved after 2 hours 8 minutes, affecting ClaimsCORE & HUB (HUB Property) and ClaimsCORE & HUB (HUB Motor) and 1 more, on August 27, 2026.
Incident has been resolved.
Affected components
Update timeline
- investigating Aug 27, 2026, 11:07 AM UTC
WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'
- investigating Aug 27, 2026, 11:07 AM UTC
WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'
- investigating Aug 27, 2026, 11:17 AM UTC
Issue is starting to affect main systems, so many users will experience partial outages.
- investigating Aug 27, 2026, 11:17 AM UTC
Issue is starting to affect main systems, so many users will experience partial outages.
- identified Aug 27, 2026, 11:26 AM UTC
The issue has been identified and our team is actively working on a fix.
- identified Aug 27, 2026, 11:26 AM UTC
The issue has been identified and our team is actively working on a fix.
- monitoring Aug 27, 2026, 11:28 AM UTC
We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.
- monitoring Aug 27, 2026, 11:28 AM UTC
We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.
- monitoring Aug 27, 2026, 11:41 AM UTC
We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.
- monitoring Aug 27, 2026, 11:41 AM UTC
We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.
- monitoring Aug 27, 2026, 11:48 AM UTC
We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.
- monitoring Aug 27, 2026, 11:48 AM UTC
We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.
- monitoring Aug 27, 2026, 12:05 PM UTC
Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.
- monitoring Aug 27, 2026, 12:05 PM UTC
Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.
- monitoring Aug 27, 2026, 12:32 PM UTC
We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.
- monitoring Aug 27, 2026, 12:32 PM UTC
We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.
- resolved Aug 27, 2026, 01:16 PM UTC
Incident has been resolved.
- resolved Aug 27, 2026, 01:16 PM UTC
Incident has been resolved.
- resolved Aug 27, 2026, 01:16 PM UTC
Incident has been resolved.
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