Samsung Knox Outage History
Samsung Knox is up right nowPingoru has recorded 7 incidents for Samsung Knox: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 1 | 124 of 744 (17%) |
| June 2026 | 3 | 193 of 720 (27%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 4 of 565 (1%) |
Incidents, newest first
Major October 22, 2026 Samsung Knox registration failure 3h 29m Samsung Knox websites, Samsung Knox websites (Samsung Knox websites — samsungknox.com)
Started Oct 22, 2026, 10:15 PM UTC· resolved Oct 23, 2026, 01:44 AM UTC
- investigating Oct 22, 2026, 10:15 PM UTC
We are currently experiencing an issue affecting new account registration on samsungknox.com. During the final step of the sign-up process, users may encounter an "Internal Server Error." Our engineering team has identified the issue and is working on a resolution. We will provide an update as soon as the fix is available. We apologize for the inconvenience.
Minor September 1, 2026 Knox Mobile Enrollment profiles not loading on Knox Admin Portal 1h 57m Knox Mobile Enrollment, Knox Mobile Enrollment (Knox Mobile Enrollment admin portal - Americas), Knox Mobile Enrollment (Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa)
Started Sep 01, 2026, 11:25 PM UTC· resolved Sep 02, 2026, 01:23 AM UTC
- investigating Sep 01, 2026, 11:25 PM UTC
[US] /[EU] Knox Mobile Enrollment customers may be experiencing issues loading their enrollment profiles on the Knox Admin Portal or a "Oops, something went wrong" error when creating new profiles. Our Engineering Team is aware of the issue currently investigating the issue.
Minor August 6, 2026 [EU only] Server timeout when uploading devices to Knox Guard 1h 21m Knox Guard, Knox Guard (Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa)
Started Aug 06, 2026, 10:35 PM UTC· resolved Aug 06, 2026, 11:57 PM UTC
- investigating Aug 06, 2026, 10:35 PM UTC
[EU] Knox Guard customers may be experiencing timeouts when trying to upload devices via API or console. This issue appears to be only impacting KG customers in the EU region. Our Engineering Team is currently investigating the issue.
Minor June 19, 2026 Inability to launch apps within the Knox Manage Kiosk 1h 40m Knox Manage, Knox Manage (Knox Manage admin portal - Americas), Knox Manage (Knox Manage admin portal - Europe, Middle East, Africa), Knox Manage (Knox Manage admin portal - Asia Pacific)
Started Jun 19, 2026, 07:28 AM UTC· resolved Jun 19, 2026, 09:09 AM UTC
- identified Jun 19, 2026, 07:28 AM UTC
Knox Manage users may experience problems with launching apps within the Kiosk. Our Development Team identified the issue and is preparing a fix - it will be resolved through KM Agent update, which will be distributed on June 22nd. Once the Agent is updated, the Agent version will be displayed as 26.06(14.A).
Minor June 16, 2026 Unable to login to Knox Admin Portal using Samsung Account for Business 7d 20h Samsung Knox websites, Samsung Knox websites (Samsung Knox websites — samsungknox.com), Samsung Knox websites (Samsung Knox websites — partner.samsungknox.com, developer.samsungknox.com), Knox Admin Portal and 1 more
Started Jun 16, 2026, 05:30 PM UTC· resolved Jun 24, 2026, 01:40 PM UTC
- investigating Jun 16, 2026, 05:30 PM UTC
Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials or be taken back to the login screen. Customers using the B2C version of Samsung account or IDP logins are not impacted. Our engineering teams are currently investigating the issue.
- investigating Jun 17, 2026, 12:19 PM UTC
Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account and Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" or "503 Service Temporarily Unavailable" messages when accessing with their credentials or be taken back to the login screen. Some other services also might be affected. Our engineering teams are currently investigating the issue.
- investigating Jun 17, 2026, 01:03 PM UTC
Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials or be taken back to the login screen. Customers using the B2C version of Samsung account or IDP logins are not impacted. Our engineering teams are currently investigating the issue.
- monitoring Jun 17, 2026, 11:10 PM UTC
Our engineering team has restored login functionality for Samsung Account for Business. While most users can now log in, some may still face intermittent issues. We will continue to monitor the situation closely and work on further improvements.
Major June 15, 2026 Knox Admin Portal 5h 2m Knox Admin Portal, Knox Admin Portal (Knox Admin Portal — signin.samsungknox.com)
Started Jun 15, 2026, 06:10 PM UTC· resolved Jun 15, 2026, 11:13 PM UTC
- investigating Jun 15, 2026, 06:10 PM UTC
Knox users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials. Customers who didn't migrate to the Samsung Account for Business are not affected by this disruption. Our engineering teams are currently investigating the issue.
Major May 15, 2026 Issue accessing Knox Guard portal and Knox Guard APIs Requests 5d 3h Knox Guard, Knox Guard (Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa)
Started May 15, 2026, 06:11 PM UTC· resolved May 20, 2026, 09:57 PM UTC
- investigating May 15, 2026, 06:11 PM UTC
Knox Guard users in the EU region may experience problems accessing and using the Knox Guard portal and APIs. Admins may see a "You are not authorized" error when launching the KG console and a "503 Service Temporarily Unavailable " error when calling the APIs. Our engineering teams are currently investigating the issue.
- monitoring May 15, 2026, 07:28 PM UTC
Our Engineering team has resolved the issue, and services are now back to normal. If you were experiencing any errors accessing the KG portal or using the APIs, please try again. We will continue to monitor closely to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any related issues or have further concerns, please don’t hesitate to reach out to the support team (www2.samsungknox.com/en/support).