Unable to login to Knox Admin Portal using Samsung Account for Business

Update timeline

1. investigating Jun 16, 2026, 05:30 PM UTC

   Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials or be taken back to the login screen. Customers using the B2C version of Samsung account or IDP logins are not impacted. Our engineering teams are currently investigating the issue.

2. investigating Jun 17, 2026, 12:19 PM UTC

   Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account and Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" or "503 Service Temporarily Unavailable" messages when accessing with their credentials or be taken back to the login screen. Some other services also might be affected. Our engineering teams are currently investigating the issue.

3. investigating Jun 17, 2026, 01:03 PM UTC

   Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials or be taken back to the login screen. Customers using the B2C version of Samsung account or IDP logins are not impacted. Our engineering teams are currently investigating the issue.

4. monitoring Jun 17, 2026, 11:10 PM UTC

   Our engineering team has restored login functionality for Samsung Account for Business. While most users can now log in, some may still face intermittent issues. We will continue to monitor the situation closely and work on further improvements.