Samsung Knox incident

Issue accessing Knox Guard portal and Knox Guard APIs Requests

Major Ongoing View vendor source →

Samsung Knox is currently experiencing a major incident affecting Knox Guard and Knox Guard (Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa), which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 06:11 PM UTC
Resolved
Ongoing
Duration
● 1h 33m
Detected by Pingoru
May 15, 2026, 06:11 PM UTC

Affected components

Knox GuardKnox Guard (Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa)

Update timeline

  1. investigating May 15, 2026, 06:11 PM UTC

    Knox Guard users in the EU region may experience problems accessing and using the Knox Guard portal and APIs. Admins may see a "You are not authorized" error when launching the KG console and a "503 Service Temporarily Unavailable " error when calling the APIs. Our engineering teams are currently investigating the issue.

  2. monitoring May 15, 2026, 07:28 PM UTC

    Our Engineering team has resolved the issue, and services are now back to normal. If you were experiencing any errors accessing the KG portal or using the APIs, please try again. We will continue to monitor closely to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any related issues or have further concerns, please don’t hesitate to reach out to the support team (www2.samsungknox.com/en/support).