Samsung Knox incident
Issue accessing Knox Guard portal and Knox Guard APIs Requests
Resolved after 5 days 3 hours, affecting Knox Guard and Knox Guard (Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa), on May 15, 2026.
Our Engineering team has resolved the issue, and services are now back to normal. If you were experiencing any errors accessing the KG portal or using the APIs, please try again. We will continue to monitor closely to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any related issues or have further concerns, please don’t hesitate to reach out to the support team (www2.samsungknox.com/en/support).
Affected components
Update timeline
- investigating May 15, 2026, 06:11 PM UTC
Knox Guard users in the EU region may experience problems accessing and using the Knox Guard portal and APIs. Admins may see a "You are not authorized" error when launching the KG console and a "503 Service Temporarily Unavailable " error when calling the APIs. Our engineering teams are currently investigating the issue.
- monitoring May 15, 2026, 07:28 PM UTC
Our Engineering team has resolved the issue, and services are now back to normal. If you were experiencing any errors accessing the KG portal or using the APIs, please try again. We will continue to monitor closely to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any related issues or have further concerns, please don’t hesitate to reach out to the support team (www2.samsungknox.com/en/support).
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