Samsara incident

Samsara Cloud - Device Settings modal returning errors for users

Major Resolved View vendor source →

Samsara experienced a major incident on October 17, 2025 affecting US Cloud Dashboard and European Cloud Dashboard, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 05:38 PM UTC
Resolved
Oct 17, 2025, 10:22 PM UTC
Duration
4h 44m
Detected by Pingoru
Oct 17, 2025, 05:38 PM UTC

Affected components

US Cloud DashboardEuropean Cloud Dashboard

Update timeline

  1. investigating Oct 17, 2025, 05:38 PM UTC

    We are currently investigating an issue that is impacting users ability to open the Device Settings modal for some organizations.

  2. identified Oct 17, 2025, 06:32 PM UTC

    Engineering has identified the root cause and is actively working to resolve the issue.

  3. resolved Oct 17, 2025, 10:22 PM UTC

    We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.