Samsara incident

SMS and WhatsApp Notifications failing to send

Major Resolved View vendor source →

Samsara experienced a major incident on October 20, 2025 affecting Alerts, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:54 AM UTC
Resolved
Oct 20, 2025, 11:07 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 20, 2025, 07:54 AM UTC

Affected components

Alerts

Update timeline

  1. investigating Oct 20, 2025, 07:54 AM UTC

    We are currently investigating an issue that is impacting our third party providers ability to send SMS and WhatsApp notifications for our customers.

  2. investigating Oct 20, 2025, 09:47 AM UTC

    We would be unable to receive calls during this period so we would highly recommend to email any issues to the support team, alternatively you can also create a ticket!

  3. resolved Oct 20, 2025, 11:07 AM UTC

    This incident has been resolved.