Samsara experienced a minor incident on November 7, 2025 affecting US Cloud Dashboard and Canada Cloud Dashboard and 1 more component, lasting 15h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2025, 08:15 PM UTC
We are currently investigating this issue.
- investigating Nov 07, 2025, 10:18 PM UTC
We are continuing to investigate the issue.
- investigating Nov 07, 2025, 10:59 PM UTC
We are experiencing an issue with devices becoming disconnected. The gateways are reconnecting and uploading information from any disconnected period. Driver HOS & Compliance information on the dashboard will be accurate upon devices reconnecting. Provided that drivers were connected via local gateway hotspot they should not notice any changes. Without Hotspot connected, drivers will not see live duty status changes but data will still be stored locally in the gateway and should backfill once it reconnects. There is no lost data as a result of this incident. We are continuing to work on the issue and monitor recovery as devices come back online.
- monitoring Nov 07, 2025, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2025, 12:02 PM UTC
This incident has been resolved.