Cloud Dashboard Availability

Update timeline

1. investigating Feb 23, 2026, 07:39 PM UTC

   We are currently investigating this issue

2. investigating Feb 23, 2026, 07:39 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 23, 2026, 08:42 PM UTC

   Our engineering team has identified the cause for availability issues in Samsara Cloud, and recovery efforts are now underway. We’ll continue to provide updates as progress is made.

4. identified Feb 23, 2026, 08:50 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Feb 23, 2026, 09:06 PM UTC

   We are currently in the active recovery phase. Some users may experience intermittent issues accessing the cloud dashboard. If this occurs, please refresh the page and try again. We expect full service restoration within the next few minutes. We appreciate your patience and will share further updates as needed.

6. identified Feb 23, 2026, 09:24 PM UTC

   We are currently in the active recovery phase: -Customers in the US should now see full recovery. -Services in Canada and the EU are stabilizing. Some customers in Canada and the EU may continue to experience intermittent issues accessing the cloud dashboard. If this occurs, please refresh the page and try again. We expect full service restoration soon. Thank you for your patience. We will provide additional updates as needed.

7. identified Feb 24, 2026, 02:33 AM UTC

   We are still in the active recovery phase: -Customers in the US should now see full recovery. -Services in Canada and the EU are stabilizing. Customers in Canada and the EU may continue to experience intermittent issues accessing the cloud dashboard. If this occurs, please refresh the page and try again. We expect full service restoration soon. Thank you for your patience. We will provide additional updates as needed.

8. identified Feb 24, 2026, 04:42 AM UTC

   We are still in the active recovery phase: -Customers in the US should now see full recovery. -Services in Canada and the EU are stabilizing. Customers in Canada and the EU may continue to experience intermittent issues accessing the cloud dashboard. If this occurs, please refresh the page and try again. We expect full service restoration soon. Thank you for your patience. We will provide additional updates as needed.

9. identified Feb 24, 2026, 09:12 AM UTC

   We are still in the active recovery phase: -Customers in the US should now see full recovery. -Services in Canada and the EU are stabilizing. Customers in Canada and the EU may continue to experience intermittent issues accessing the cloud dashboard. If this occurs, please refresh the page and try again. We expect full service restoration soon. Thank you for your patience. We will provide additional updates as needed.

10. monitoring Feb 24, 2026, 09:57 AM UTC

    We are now in the monitoring phase: - Customers in the US and Canada should see full service restoration. - Services in the EU have significantly improved and continue to trend toward full recovery. Mobile sign-in and SSO login are functioning normally. Error rates have decreased, and overall system stability has returned to expected levels. We will continue to monitor closely to ensure stability and will provide additional updates if needed. Thank you for your continued patience.

11. monitoring Feb 24, 2026, 02:46 PM UTC

    We are seeing continued improvement and overall system health has returned to expected levels across most regions. - Customers in the US and Canada continue to experience full service availability. - Services in the EU are performing reliably and continue to improve toward full restoration. We will remain in monitoring to ensure sustained stability and will provide additional updates if needed. Thank you again for your patience.

12. resolved Feb 24, 2026, 05:07 PM UTC

    This incident has been fully resolved. All services across the US, Canada, and the EU are operating normally. System availability and performance have returned to expected levels. We will continue to review this incident internally and take any necessary follow-up actions to help prevent similar issues in the future. Thank you for your patience while we worked to restore full service.