Copilot – Calls not being recorded

Update timeline

1. investigating Oct 29, 2026, 06:17 PM UTC

   Some customers may be seeing problems with call recording in Copilot. Meetings may not be recorded because the recording bot is failing to join. Customers using Microsoft Teams, Zoom, and potentially other meeting providers may be affected. Our engineering team is actively investigating.

2. monitoring Oct 29, 2026, 06:39 PM UTC

   We have taken action to restore call recording in Copilot, and recording bots are now able to join newly scheduled meetings. We are monitoring to confirm full recovery. Some meetings during the incident may not have been recorded, and meetings where the recording bot joined late may have partial recordings. We are assessing the extent of the impact and will share more detail in our next update.

3. resolved Oct 29, 2026, 07:22 PM UTC

   We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.