CRM Link Redirect Error from Salesloft Person/Account Pages

Update timeline

1. investigating Dec 08, 2025, 10:50 AM UTC

   We are currently investigating an issue affecting the Account and People pages in Salesloft. Users are encountering "Page Not Found" or "Page Doesn't Exist" errors when clicking the Salesforce icon to view the record in their CRM. Our engineering team is actively working to identify the root cause. We will provide another update as soon as we have more information.

2. investigating Dec 11, 2025, 02:04 PM UTC

   The Salesloft team continues to investigate the root cause of this error. It is a top priority for the team, and we will post more updates as we work toward a permanent solution. Thank you for your continued patience while we investigate.

3. identified Dec 11, 2025, 06:53 PM UTC

   The Salesloft team has identified the root cause of this issue and is currently working on the fix. We will have more updates as this is correct. Thanks again for bearing with us while we work to address.

4. monitoring Dec 12, 2025, 07:20 PM UTC

   A fix has been implemented, and customers are confirming that the errors triggered by clicking the Salesforce link icons are resolved. We will continue monitoring to ensure the issue remains fully resolved.

5. resolved Dec 12, 2025, 10:53 PM UTC

   This incident has been resolved. Thank you for your patience as we worked to address it.