SailPoint incident

Some clients are currently experiencing a service disruption when attempting to log into their tenant

Major Resolved View vendor source →

SailPoint experienced a major incident on September 24, 2025 affecting N. Virginia us-east-1, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 02:41 PM UTC
Resolved
Sep 24, 2025, 03:10 PM UTC
Duration
28m
Detected by Pingoru
Sep 24, 2025, 02:41 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Sep 24, 2025, 02:41 PM UTC

    SailPoint is investigating an issue with login for some tenants. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Sep 24, 2025, 03:10 PM UTC

    This incident has been resolved