Sage experienced a minor incident on August 27, 2026 affecting Sage Expense Management API and Sage Expense Management API and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Expense Management APISage Expense Management APISage Expense Management API
Update timeline
- investigating Aug 27, 2026, 06:49 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Aug 27, 2026, 07:33 AM UTC
We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.
- resolved Aug 27, 2026, 08:16 AM UTC
The issue is resolved and the service is available and performing as expected.