Sage incident

Brightpearl - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on October 1, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 06:04 PM UTC
Resolved
Oct 02, 2026, 07:52 AM UTC
Duration
13h 48m
Detected by Pingoru
Oct 01, 2026, 06:04 PM UTC

Affected components

BrightpearlBrightpearlBrightpearlBrightpearlBrightpearl

Update timeline

  1. investigating Oct 01, 2026, 06:04 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Oct 01, 2026, 06:14 PM UTC

    We have identified a global issue preventing customer from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating.