Sage incident

Sage Inventory Planner - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on September 30, 2026 affecting Sage Inventory Planner and Sage Inventory Planner and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 07:37 AM UTC
Resolved
Sep 30, 2026, 09:44 AM UTC
Duration
2h 6m
Detected by Pingoru
Sep 30, 2026, 07:37 AM UTC

Affected components

Sage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory PlannerSage Inventory Planner

Update timeline

  1. investigating Sep 30, 2026, 07:37 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Sep 30, 2026, 08:04 AM UTC

    We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner. All other product functionality is working as expected.

  3. identified Sep 30, 2026, 08:48 AM UTC

    We have identified the cause of the issue and we are working on a fix.

  4. resolved Sep 30, 2026, 09:44 AM UTC

    The issue is resolved and the service is available and performing as expected.