Sage incident

HMRC - Degraded Performance

Minor Resolved View vendor source →

Sage experienced a minor incident on September 30, 2026 affecting Brightpearl and Making Tax Digital (MTD) and 1 more component, lasting 12h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 09:43 PM UTC
Resolved
Oct 01, 2026, 09:57 AM UTC
Duration
12h 14m
Detected by Pingoru
Sep 30, 2026, 09:43 PM UTC

Affected components

BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Sole TraderSage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal Tax

Update timeline

  1. identified Sep 30, 2026, 09:43 PM UTC

    We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

  2. resolved Oct 01, 2026, 09:57 AM UTC

    This issue is resolved. All services continue to perform as expected.